FAQs
Ordering & Account
Q: How do I place an order on Moon Houz?
A: Browse our shop, add items to your cart, and proceed to checkout. Select your payment method (Interac e-Transfer or Bitcoin), complete payment, and we’ll process your order within 24 hours.
Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping address, and access order history.
Q: Is there a minimum order amount?
A: There is no minimum order amount. However, orders over $99 qualify for free Purolator Xpresspost shipping across Canada.
Q: Can I modify or cancel my order?
A: Contact us at [email protected] as soon as possible. We can modify or cancel orders that haven’t been shipped yet.
Shipping & Delivery
Q: How long does shipping take?
A: We ship via Purolator, UPS, Canada Post Xpresspost with 1-3 business day delivery across Canada. Major cities typically receive orders within 1-2 business days.
Q: Is the packaging discreet?
A: Absolutely. Every order ships in plain, unmarked packaging with no logos, brand names, or indication of contents.
Q: What if my package is lost or stolen?
A: Contact us immediately at [email protected]. We will reship your order at no additional cost.
Q: Do you ship outside of Canada?
A: Moon Houz only ships within Canada.
Payment
Q: What payment methods do you accept?
A: We accept Interac e-Transfer and Bitcoin. Both methods are secure and private.
Q: How long does payment processing take?
A: Interac e-Transfer payments are processed within 24 hours on weekdays and 48 hours on weekends. Bitcoin payments are confirmed after network verification.
Q: Is my payment information secure?
A: Yes. We do not store any payment information. E-Transfer is processed through your bank’s secure system.
Products & Quality
Q: How do you ensure product quality?
A: Every product at Moon Houz is lab-tested for purity and potency before listing. We source from verified, experienced suppliers who meet our strict quality criteria.
Q: Are your products safe?
A: All products are lab-tested and sourced from trusted suppliers. We provide detailed product descriptions, dosing guidelines, and safety information.
Q: Do you offer refunds or returns?
A: If you receive a damaged or incorrect product, contact us within 48 hours at [email protected]. We’ll arrange a replacement or refund.
Dosing & Safety
Q: I’m new to psychedelics. Where should I start?
A: We recommend starting with a low dose of a well-known substance like magic mushrooms (1-1.5g) or a microdose. Read our blog for detailed guides.
Q: Can I mix different substances?
A: We strongly advise against mixing substances without thorough research. Some combinations can be dangerous.
Q: How should I store my products?
A: Store all products in a cool, dry, dark place. Specific storage instructions are included with each product.